CHANGE AND RETURN POLICY

CHANGES

FLOR AMAZONA accepts changes up to 15 days from when your order is delivered. The product must be presented in perfect condition, must not have been worn and must be with all its labels and original packaging in perfect condition.

Products that have been sold with a discount greater than 40% DO NOT HAVE CHANGE.

The process to request a change is as follows:

• Send an email before 15 business days after receiving the product to contact@floramazona.com with the reason for return and if you require the same or a different product. Note: it is important to be very specific about the reasons for return.
• After the email is reviewed by FLOR AMAZONA and the change is approved, the customer will receive an email with a reverse logistics guide.
• The customer has 3 days after receiving the reverse logistics guide to take the product to the address indicated by FLOR AMAZONA.
• The product must be in perfect condition and in its original packaging, including all packaging labels.
• When the product is received by FLOR AMAZONA, a quality control will take place that takes approximately 3 business days. When the status of the product is determined we will proceed with the requested change.

Once a change has been made, no other change of the same product may be made.

CHANGE FOR WRONG PRODUCT

If the Customer receives a product with different characteristics than the one described on the page at the time of purchase, the procedure to request the product change is as follows:

• Within 2 days after receiving the product, the customer must take photos that show the wrong product and send them to the email contact@floramazona.com with the order number.
• Once it is verified that the product that arrived is wrong, a collection guide will be sent to the customer and FLOR AMAZONA is responsible for picking up the product in the same place where it was delivered and once the wrong product has been collected, the correct product will be sent.

FLOR AMAZONA reserves the right to refuse the request to exchange any product if it does not comply with all the terms and conditions described in this document.

REFUNDS

FLOR AMAZONA will only make refunds of money in case the courier service provider is not able to deliver it to the Client. If this happens, the client will be notified and the money will be refunded. Money back times vary depending on the payment method used.

The Client can choose between the following reimbursement methods:

• Bonus: the bonds are valid for one year and must be used in a single purchase. The delivery time of this refund is 2 business days.
• Transfer bank: The account holder must be the same as the one who made the purchase at www.floramazona.com. The refund will be made in 3 business days.

To cancel an order for any reason, the Customer must write an email to contact@floramazona.com with the order number they wish to cancel. Orders can only be cancelled if they have not yet been sent by the courier company or if it has been charged for the PayU payment gateway, the customer assumes the commission costs generated.